We recognise that your privacy is very important to you. We are committed to protecting the privacy of your Personal Information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Policy describes how the Company including its related companies handle Personal Information collected in Australia, and collects, holds, uses and discloses Personal Information consistent with the APPs and the Privacy Act 1988 (Cth).
This Policy is also a notification to individuals of the matters required to be notified by the APPs.
Any individual who provides Personal Information to us can access this Privacy Statement via our website at https://www.windlab.com/privacy-policy.
By providing Personal Information to us, and by having access to this Policy, an individual consents to the Company collecting, holding, using and disclosing Personal Information in accordance with the Policy.
In this Privacy Policy:
We collect Personal Information as outlined in this Policy, and to the extent required for us to provide products, services and / or facilities to you, for you to provide products, services and / or facilities to the Company, or for you to otherwise engage with the Company.
The types of Personal Information that we may collect from you and how we use it will depend on the products, services and facilities you use, how you use them and your status of engagement with the Company whether as a customer, supplier, employee, prospective employee, investor, prospective investor, landholder, government or community stakeholder or other third party.
Personal Information collected by the Company may include your first, middle and last names; postal address; delivery address; email address; telephone number/s; property ownership, rights and mortgage details; tax file number; and selected bank account details or other information which is required for us to do business with you effectively.
There may be instances where you will need to provide Personal Information about other individuals to us (e.g. about your spouse, dependents or other family members). If so, we rely on you to have obtained their consent to do so (including informing those individuals that you are giving their Personal Information to us and advising them about this Policy and how they can obtain a copy of it)
In some cases, we may be required to collect some forms of sensitive information about you in order to provide specific services to you. Sensitive information includes information about a person’s race, gender diversity, sexual orientation, disability, ethnic origin, political opinions, heath, religious or philosophical beliefs, membership of a professional trade association or trade union and criminal history. We will only collect and use sensitive information with your consent and in accordance with applicable laws or in a de-identified aggregated manner.
If you do not provide the relevant information we may not be able to engage with you in connection with our business or be able to provide you with the full range of our services.
Wherever possible we collect Personal Information directly from you. However we may collect your Personal Information via one of our websites, by telephone, facsimile, email or when you enter into an agreement with us, such as a lease or shareholders agreement. We may also collect information when you complete and submit applications or forms or enter any information into any of the software systems we use to support the functions of Windlab.
There may also be occasions where we collect your Personal Information from someone else. For example, where an application is made in joint names or where it is provided to us by a third party with your consent.
We are committed to keeping your Personal Information secure and will use all reasonable precautions to protect it from interference, loss, misuse or unauthorised modification, including:
We generally collect personal information to provide the various products and services offered in connection with our business. More specifically, we collect and use personal information in order to process applications, calculate and process payments and confirm identification.
If we do not collect your personal information, or if you provide us with inaccurate or incomplete information, we may not be able to fulfil the purposes for which we collect personal information.
Your personal information may also be used by us for purposes including research and statistical analysis and marketing.
We may disclose your personal information to Related Companies and third party service providers.
For example, we disclose your personal information to third party service providers to perform activities in connection with the purposes described in this Policy. These disclosures include:
We require related and unrelated third parties to whom your Personal Information is disclosed to keep the information confidential and only use it for the same purposes we are permitted to use it.
You may access the information we hold about you. This right is subject to the exceptions detailed in the APPs.
In most cases, you may access your Personal Information at no cost by contacting our Privacy Officer on +61 2 6175 4600; or writing to us at Level 4, 60 Marcus Clarke Street, Canberra City, ACT 2601 Australia or emailing us at privacy.officer@windlab.com.
For complex or more detailed requests for access to your Personal Information, for example, access to information that is archived, we may require you to place your request in writing and charge you a fee for our reasonable costs of retrieving and supplying the information to you.
In all cases you will be asked to verify your identity before your Personal Information is provided.
All requests to access Personal Information will be handled in a reasonable time.
If we deny you access, we will let you know why in writing.
During the course of your relationship with us we will ask you to inform us of any changes to your Personal Information.
You may update your Personal Information or advise us that the information we have is not accurate, complete or up to date by contacting our Privacy Officer on +61 2 6175 4600; emailing us at privacy.officer@windlab.com or writing to us at Level 4, 60 Marcus Clarke Street, Canberra City, ACT 2601 Australia.
There are circumstances in which we can refuse to correct personal information. If we do so, we will provide a written notice providing reasons for the refusal which you will have an opportunity to make a formal complaint about if you feel this is necessary.
All requests to correct Personal Information will be handled in a reasonable time.
You have a right to complain about how your Personal Information has been handled. If you are concerned about a breach of your privacy and wish to make a complaint, please provide a written complaint to us at:
Privacy Officer
privacy.officer@windlab.com
Windlab Pty Ltd
Level 4, 60 Marcus Clarke Street
Canberra City 2601
ACT, Australia
We will respond in writing within 30 days of receipt of a complaint.
If the complaint remains unresolved, then you have the option of notifying the Office of the Australian Information Commissioner (OAIC). Contact details can be found at the OAIC’s website: www.oaic.gov.au.
This Policy may change from time to time and all changes will be posted on this website Privacy Policy- Windlab.
Whenever you use our website, you should read our Privacy Policy in conjunction with the terms of use of the relevant website.